The customer is a supplier of custom uniforms and badges to the largest Drug Store chain in the USA. The ordering process was done in the traditional method of contacting customer service via a 1-800 number. From here the order was manually entered into the ordering system and then the order was fulfilled. The Drug Store chain wished to utilize their Intranet / Internet setup to allow their stores to place orders online and to view real-time reports on all orders being placed. From our customer's perspective, they wanted to decrease the amount of human error being introduced into the ordering process and streamline their operations.

We chose to solve this by treating this as a typical .COM scenario. That is, we were going to utilize the Internet as the transport and the system had to be up all of the time. By doing this, we placed into the solution all of the redundancy in the hardware components that you would normally see in the .COM environment. We also used a co-location facility to house the primary site.